Who we are
Soy Salsa Ltd (Soy Salsa) is the controller of the personal information described in this policy. We are a company registered in England and Wales (company number 17149531), with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We operate the Soy Salsa and Salsa Femme brands.
This policy applies to personal information we collect through our website and in connection with our classes. If you have any questions, or want to exercise your rights, please email hello@soysalsa.co.uk.
Information we collect
We collect the following kinds of personal information:
- Account details: your first name, last name, and email address, and a securely stored (hashed) password if you set one.
- Profile details: your dance role (lead or follow), your level, a profile photo if you add one, and your communication preferences, such as whether you want class reminders.
- Booking and enrolment details: the classes, courses, passes, and events you book, and related history.
- Payment records: our payment provider, Stripe, handles your card payment. We do not store your full card number. We keep a record of each payment, such as the amount, currency, date, status, a description, the email used, and Stripe reference numbers, so we can manage your bookings, refunds, and accounts.
- Loyalty details: your Soy Points balance and transactions, and your referral code and referrals.
- Marketing preferences: whether you have opted in to marketing emails.
- Technical and usage information: information about the device and browser you use, your internet protocol (IP) address, and how you use our website, collected through cookies and similar technologies.
How we collect it
We collect personal information:
- Directly from you, when you create an account, update your profile, book with us, or contact us.
- Automatically, through cookies and similar technologies, when you use our website.
- From our payment provider, Stripe, when you make a payment, so we can confirm and manage your booking.
- From Google, if you choose to sign in with your Google account, which provides basic profile information such as your name, email address, and profile picture.
How we use your information
We use your personal information for the following purposes, relying on the legal bases set out below:
- To provide your account, bookings, courses, and passes, and to give you customer support. Legal basis: performance of our contract with you.
- To take payment and handle refunds, and to keep accounting and tax records. Legal basis: performance of our contract with you, and compliance with our legal obligations.
- To send you service messages, such as booking confirmations, class reminders, and changes to a class. Legal basis: performance of our contract with you, and our legitimate interests in keeping you informed.
- To run the Soy Points loyalty scheme. Legal basis: performance of our contract and our legitimate interests in rewarding customers.
- To send you marketing emails, where you have opted in. Legal basis: your consent, which you can withdraw at any time.
- To measure and improve the performance of our advertising, including through the tools described in Cookies and tracking below. Legal basis: your consent for advertising cookies, and our legitimate interests in understanding whether our advertising works.
- To keep our website and community safe, to prevent fraud and misuse, and to improve our services. Legal basis: our legitimate interests in running our business securely.
Marketing
When you sign up, you can choose to receive marketing emails, such as news, offers, and updates about classes and events. Opting in is entirely optional and free to decline.
You can unsubscribe at any time using the link in any marketing email, or by emailing us at hello@soysalsa.co.uk. Unsubscribing from marketing does not stop important service messages about bookings you have made.
International transfers
Some of the organisations we work with are based outside the United Kingdom, including in the United States. Where your personal information is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual terms approved for use in the UK.
How long we keep it
We keep your personal information for as long as we need it for the purposes described in this policy. In particular:
- We keep your account information while your account is active, and for a reasonable period afterwards.
- We keep records of payments and bookings for as long as we are required to for tax and accounting purposes, which is normally six years.
- We keep you on our marketing list until you unsubscribe.
You can ask us to delete your information, and we will do so unless we are required to keep it, for example for legal or accounting reasons.
Your rights
Under data protection law, you have rights over your personal information, including the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, in certain circumstances;
- ask us to restrict or object to how we use your information;
- ask us to transfer your information to another provider, where this applies; and
- withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, please email us at hello@soysalsa.co.uk. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk, although we would welcome the chance to help before you do.
How we protect your information
We take reasonable measures to protect your personal information. Passwords are stored in a hashed form, information sent between your device and our website is encrypted in transit, and we limit access to personal information to those who need it. We also rely on reputable providers to host our systems. No method of transmission or storage is completely secure, but we work to protect your information and to respond quickly if a problem arises.
Children
Our classes and this website are intended for adults. You must be 18 or over to create an account and to book with us, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we make changes, we will update the date at the top of this page, and where the changes are significant we will take reasonable steps to let you know.
How to contact us
If you have any questions about this policy, or want to exercise your rights, please contact us:
Soy Salsa Ltd
Email: hello@soysalsa.co.uk
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
ICO registration number: ZC123471