Who we are
Soy Salsa is a dance school based in London. This website and the classes booked through it are operated by Soy Salsa Ltd, a company registered in England and Wales (company number 17149531), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Soy Salsa Ltd operates two brands, Soy Salsa and Salsa Femme. In these terms, references to Soy Salsa, we, us, and our mean Soy Salsa Ltd.
If you need to reach us about these terms or your booking, please email hello@soysalsa.co.uk.
About these terms
These terms apply every time you create an account, enrol in a course, book a workshop or event, buy or redeem a gift card, take out a team membership, or otherwise use this website. By doing any of these things, you agree to these terms. Please read them carefully and keep a copy for your records.
We may update these terms from time to time (see Changes to these terms below). The version published on this page is the one that applies.
Your account and eligibility
Our classes and accounts are intended for adults. You must be 18 or over to create an account and to book with us.
When you create an account, please give accurate and complete information and keep it up to date. You are responsible for keeping your login details secure and for any activity that takes place under your account. Please contact us straight away if you think someone else has accessed your account.
You may sign in using an email and password or, where offered, using your Google account. If you sign in with Google, we receive basic profile information as described in our Privacy Policy.
Booking classes and events
Our regular classes are sold as monthly courses. We also run workshops and events, offer team membership to members of our performance teams, and sell gift cards. What is on sale at any time is shown on our enrolment page and schedule.
All bookings are subject to availability. Classes have a limited capacity, and some partner-work classes balance the number of leads and follows, so a class or a particular role may sell out. A booking is confirmed only once your payment has been completed and you receive a confirmation email.
Online enrolment in a course closes when its first session begins. Where capacity allows, a workshop can be booked online until shortly after it starts; after that, online booking for it closes.
You can book some products, such as workshops and events, as a guest by giving your name and email address. Soy Points, account credit, and team membership need an account, and you must be signed in to use them.
Prices and payment
All prices are shown in pounds sterling (GBP) and include VAT where it applies. Payment is taken in full at the time of booking, except for team membership, which is billed monthly as described below.
Payments are processed securely by our payment provider, Stripe. We do not store your full card details. By paying, you agree to Stripe processing your payment, and you confirm that you are authorised to use the payment method.
We take care to show correct prices, but if we discover that a price was clearly wrong, we will contact you before taking payment or, if payment has already been taken, offer you the choice of continuing at the correct price or cancelling for a full refund. Any multi-course discount, Soy Points, or account credit that applies to your order is applied at checkout. Discount codes, where we offer them, apply only to the products they are issued for and cannot be used on courses.
Courses
Our courses run in monthly blocks. Each course is a set of classes on fixed dates for a particular level, usually one class each week with the same group.
The standard price is £50 per course, and the price of each course is shown before you enrol. If you enrol in more than one course at the same time, in a single order, a multi-course discount applies: £10 off the second course and £15 off each further course, so at the standard price the first course is £50, the second is £40, and each further course is £35. The discount is shown at checkout.
Your place on a course is secured when payment is completed. Because a course is a planned block of classes with a set start date, please see Cancellations, refunds, and rescheduling below for what happens if you need to change your enrolment or cannot attend.
Gift cards and account credit
Gift cards can be bought by anyone, with or without an account, and are valid for 12 months from purchase. When the recipient redeems the code, its value is added to their account as credit. If they do not have an account yet, we set one up when they redeem.
Credit can be spent on any course at checkout, in one go or a bit at a time, and whatever is left stays on the account. Once redeemed, credit does not expire. Credit is separate from Soy Points, and no points are earned on the part of an order paid with credit.
If you still hold unused class credits from a previous season, they can no longer be used to book classes, but while they remain valid you can convert them once to Soy Points from your dashboard, at the rate shown there.
Team membership
Team membership is an optional monthly subscription for members of our performance teams. The monthly price, what it includes, and the season it runs for are shown for your team when you join, along with the date of your first payment.
While your membership is active, enrolment in the course or courses included with your team is free for each month of the team's season. An included course does not count towards the multi-course discount. Other courses, workshops, and events are booked and paid for separately.
Membership renews automatically each month until you cancel. You can cancel at any time from your account dashboard. Your cancellation takes effect at the end of the month you have already paid for, so you keep your membership benefits until then and you are not charged again after that.
Soy Points
Soy Points is our loyalty scheme. As a guide, you earn 10 points for every £1 you pay, plus fixed bonuses for things like signing up and checking in to class. Workshops, events, and gift cards do not earn points.
Points can be redeemed at checkout for money off a course or other eligible booking, at set tiers: 600 points for £5 off, 1,000 points for £10 off, or 1,300 points for £15 off, with one reward per order. Points cannot be used on workshops or events. The current earning and redemption details are shown on our Soy Points page.
Points expire 12 months after they are earned, on a first-in, first-out basis, and we usually let you know by email around 30 days before points are due to expire. Points have no cash value, cannot be exchanged for cash, and cannot be transferred to another person or account. We may change or withdraw the scheme, or adjust earning and redemption rates, and we will publish any changes on the Soy Points page.
Cancellations, refunds, and rescheduling
Your statutory rights as a consumer are not affected by anything in these terms.
Because you book online, you normally have a legal right to cancel within 14 days of booking. This right does not apply to classes, courses, workshops, or events booked for a specific date or period, which the law treats as leisure activities. Where a class or course has already started with your agreement, the right to cancel no longer applies to the part already provided. This does not affect a refund we owe you because we changed or cancelled a class.
Courses
We do not give cash refunds for courses. If you can't make your course, tell us at least 7 days before its first class and we will add the full amount you paid to your account as credit, which you can spend on any later course. Account credit does not expire. Any Soy Points you used on the booking are returned too.
From 7 days before a course's first class, and once it has started, a course is non-refundable and cannot be exchanged for credit, because places are limited and planned around the group, and we usually cannot fill a place at short notice.
In exceptional circumstances we may, at our discretion, offer more. None of this affects a refund we owe you because we changed or cancelled a class.
Workshops and events
Tickets for workshops and events are non-refundable, unless the workshop or event is cancelled by us. A single class or workshop paid for at the door is a booking for that session only.
Rescheduling
Bookings cannot be moved to another date, class, or course online. If your plans change, please contact us as early as you can and we will see what we can do.
If we change or cancel a class
Occasionally we may need to change the time, venue, level, or instructor of a class, or cancel it. If we cancel a class that you have booked, we will offer you a suitable alternative, a credit, or a full refund.
Studio etiquette and conduct
Our classes are welcoming spaces for people of all backgrounds and levels. We ask everyone to treat teachers, staff, and fellow dancers with respect, to arrive with good personal hygiene out of consideration for dance partners, and to follow the reasonable instructions of our teachers and staff.
Harassment, discrimination, threatening behaviour, and any conduct that puts others at risk are not acceptable. We may refuse entry to, or remove from a class, anyone who behaves in this way or who repeatedly disrupts a class. In serious cases we may do so without a refund and may decline future bookings.
Health, safety, and taking part
Dancing is a physical activity. By taking part, you confirm that you are in good enough health to do so. If you have a medical condition, an injury, or are pregnant, or if you are unsure whether a class is suitable, please speak to your doctor before taking part and let your teacher know so they can help where possible.
Please dance within your own limits and take breaks when you need them. Our teachers give general dance instruction, which is not medical, health, or fitness advice. Please also look after your personal belongings, as we cannot accept responsibility for items lost or damaged at a venue, except where we are legally responsible.
Photography and video
We sometimes take photographs and video in classes, workshops, and social events, and we may use them to promote Soy Salsa, including on social media, in advertising, and on this website.
If you would prefer not to be featured, please let a member of staff know at the event or email us at hello@soysalsa.co.uk, and we will take reasonable steps to avoid including you, or to remove an image where practical. You can find more detail in our Privacy Policy.
Our content
The Soy Salsa and Salsa Femme names and logos, along with the content of this website and our teaching materials, are owned by us or used under licence, and are protected by intellectual property laws. You may use the website and materials for your own personal, non-commercial use. Please do not copy, redistribute, or record our classes or materials for commercial use without our permission.
Our responsibility to you
We will provide our classes and services with reasonable care and skill.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and under your statutory rights as a consumer.
Subject to the above, we are not responsible for losses that were not foreseeable, that arise from your own breach of these terms, or that relate to loss of or damage to personal belongings other than where we are legally responsible. Nothing in these terms affects your legal rights.
Changes to these terms
We may update these terms from time to time, for example to reflect changes to our classes, our payment provider, or the law. When we do, we will change the date at the top of this page. If you continue to use the website or book with us after a change, the updated terms apply to that use.
Complaints
If something goes wrong, please email us at hello@soysalsa.co.uk and we will try to put it right. We do not currently use an alternative dispute resolution provider, but this does not affect your right to bring a claim in the courts of England and Wales.
Governing law
These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.
Contact us
If you have any questions about these terms or your booking, please contact us:
Soy Salsa Ltd
Email: hello@soysalsa.co.uk
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom